ProAssurance Insurance Company Review 2025
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's ProAssurance Insurance Score
3 Stars
We award ProAssurance a final rating of three out of five stars. ProAssurance was founded by doctors and has decades of experience in the medical malpractice insurance field. Its high rating from AM Best speaks to its consistent financial strength.
However, while ProAssurance has a high rating from the Better Business Bureau, it is not accredited by the organization. The carrier has been named one of Ward’s Top 50 performers every year since 2007. Coverage is available nationwide.
ProAssurance was originally founded as Mutual Assurance by a group of physicians in Alabama in 1976. Its goal was to fill the void left after a key liability insurance carrier left the market. In 1985, Mutual Assurance became the first physician-founded company to insure hospitals and facilities. Six years later, it demutualized to become a publicly traded stock company.
In 1995, the company was renamed MAIC Holdings to reflect its growing number of subsidiaries and scope of operations. Two years later, MAIC was renamed Medical Assurance, Inc. In 2001, it merged with Professionals Group to form ProAssurance Corporation.
ProAssurance seems to be highly rated by its customers. While ProAssurance is an excellent choice for medical malpractice insurance, it might not be for everyone. Overall, we recommend you explore your options, including ProAssurance, with the help of a local independent insurance agent.
ProAssurance Pros and Cons:
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What Type of Insurance Does ProAssurance Offer?
ProAssurance is a specialized insurance company with a focus on medical malpractice insurance.
Business Insurance:
ProAssurance Medical Malpractice Insurance Average Prices
ProAssurance does not make its average premium rates readily available. Interested customers can contact the carrier directly or work with an independent insurance agent who can provide exact quotes.
What Discounts Does ProAssurance Offer?
ProAssurance does not make information about its specific discounts or reward programs readily available. An independent insurance agent can help you find discounts and savings opportunities from ProAssurance.
ProAssurance Customer Service
Here’s what you need to know about ProAssurance’s customer service options and availability.
- Phone
- Customer service phone department has the following hours restrictions:
| Days | Hours (EST) | ||
| Monday-Friday | 8:00 a.m. - 5:00 p.m. | ||
| Saturday | CLOSED | ||
| Sunday | CLOSED |
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ProAssurance Insurance FAQs
ProAssurance allows customers to file claims by phone or email. However, ProAssurance does not offer an average claim response time frame promise.
ProAssurance offers customer service by phone Monday through Friday, 8:00 a.m. to 5:00 p.m. Customers can file claims via email or phone.
ProAssurance details how to file claims for customers on its official website. However, the carrier does not break down a specific step-by-step claims process.
ProAssurance's customer service phone department is available during standard hours during the week. However, the carrier does not offer online claims reporting or list a specific claims process on its website. The official website is a bit confusing to navigate and only loads as the user scrolls to that point on the page, which can make searching for specific information difficult.
The carrier has a social media presence on Facebook, X, and LinkedIn. Overall, ProAssurance falls a bit behind in the user-friendliness department.
Depending on the size of your group and other important factors, your medical professional liability insurance can take many different approaches. ProAssurance offers a variety of traditional approaches, risk-sharing programs, alternative risk programs, and more. The carrier offers claims-made policies with automatic tail coverage for death or disability. Policyholders receive tail coverage at full retirement if they've had five years of continuous coverage.
ProAssurance has nearly 50 years of experience in healthcare professional liability insurance. It has a high rating from AM Best and has been recognized as a Ward’s Top 50 Performer for many years. The carrier is also highly rated by the BBB, but not accredited through the organization.
ProAssurance also receives high customer satisfaction ratings. Only one type of coverage is offered, but products are available nationwide. Overall, ProAssurance can be considered a fairly good insurance company.
ProAssurance's insurance products may be right for medical professionals, such as doctors and other workers at hospitals. Medical malpractice insurance is available nationwide, so any medical professional in need of professional liability insurance may find the coverage they're seeking from ProAssurance.
https://proassurance.com/about-us
https://news.ambest.com/pr/PressContent.aspx?altsrc=2&refnum=34834
https://www.bbb.org/us/al/birmingham/profile/insurance-companies/proassurance-corp-0463-50001041