New Era Life Insurance Company Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She covers topics ranging from car insurance to healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
New Era Life Insurance Companies Final Score
2 Stars
New Era Life Insurance Companies offers a range of products, including life insurance, accident insurance, GAP insurance, critical illness, annuities, and Medicare supplements. New Era was incorporated in 1924 and is a family of companies that includes New Era Life Insurance Company of the Midwest and Philadelphia American Life Insurance Company. Each company operates separately, but the group has a singular web presence with limited information. The company promises to provide quality, affordable insurance and financial products backed by outstanding customer service.
New Era is headquartered in Houston, Texas. Its products are sold through independent insurance agents.
AM Best provides an "A-" rating for New Era Life Insurance Companies and its subsidiaries. But New Era Life Insurance Company of the Midwest receives a "C-" rating from the Better Business Bureau (BBB), while Philadelphia American Life Insurance Company receives an "F" rating from the BBB.
We award New Era Insurance Companies a final rating of two out of five stars. While New Era has been in business for quite some time, very little information is available about the company, making it difficult to draw conclusions. It appears to be a viable option for people who have difficulty obtaining life insurance and other insurance products.
The company promises affordable rates and personal service. Presumably, other service options are behind the login wall, but it’s not known exactly what the company’s service options are beyond phone contact.
Online customer reviews for New Era are nonexistent; however, a few complaints have been filed with the BBB. And the C-/F BBB ratings for its subsidiaries are another cause for concern.
If you’re in the market for no-frills life insurance or other insurance products, you may want to take a look at New Era Life Insurance Companies, along with the help of an independent insurance agent. It’s up to you and your agent to decide whether the carrier’s simple, straightforward products and affordability outweigh any red flags about customer complaints and limited information about the company in general.
New Era Life Insurance Companies Pros and Cons
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New Era Life Insurance Companies Products
New Era offers several life insurance and other products, including the following:
- 24-hour accident insurance
- Annuities
- Critical illness insurance
- Dental insurance
- Final expense life insurance
- GAP insurance
- Health indemnity plans
- Medicare supplement insurance
This list is not exhaustive. Your independent insurance agent can help you decide if New Era has the right type of life insurance or annuity product for your needs.
Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs.
What Discounts Does New Era Life Insurance Companies Offer?
New Era Life does not publish any information about any discounts it offers to its customers.
You can find out more about New Era's discounts and savings opportunities by speaking with an independent insurance agent.
New Era Customer Service
The carrier provides the following customer service options.
- Phone contact options vary depending on the product
- Email contact options vary depending on the product
- Online portal for policyholders and agents
| Days | Hours (CST) | ||
| Monday-Friday | 8:00 a.m.-5:00 p.m. |
The best way to handle your customer service needs is to work with an independent insurance agent. These agents help make customer service easier for you by handling claims and other concerns.
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New Era Life Insurance Companies FAQs
New Era Life Insurance does not provide information about its claim response time.
New Era Life offers customer service by phone, email, and via its online policyholder portal. Phone hours are restricted to 8:00 a.m.-5:00 p.m. CST, Monday-Friday.
New Era Life Insurance does not provide public information about its claims process. The company does offer an online policyholder portal, which may include claims information.
No, New Era Life Insurance Companies does not provide a user-friendly experience for customers. While its website is clear and easy to read, it is quite basic and lacking in any depth of information, including even a simple list of the products it offers.
Additional information is likely available behind the login wall of the policyholder or agent portal, but it would be useful to have much of that information on the public side of the website.
New Era Life Insurance Companies provides a limited selection of life and health insurance products and annuities for individuals. There is no detailed public information about its product offerings at this time.
We cannot say whether New Era Life Insurance is a good insurance company due to the limited public information available. We recommend proceeding with caution if you're interested in this carrier, especially due to the alarming ratings from the Better Business Bureau.
https://site.neweralife.com
https://www.bbb.org/search?find_country=USA&find_text=new%20era%20life%20insurance&page=1
https://news.ambest.com/newscontent.aspx?refnum=241362